Shipping policy

Shipping Within Mainland USA

All orders being delivered to addresses within mainland USA are shipped for free. Generally, orders placed with us will leave the warehouse within 3-5 business days (typically faster). If your order is placed outside of business hours, we will process the order on the following business day. If an item you order happens to be out of stock, we will contact you within 1-2 business days to inform you. Please realize that we may not have access to your tracking number for 1-2 business days after the item actually ships. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Most items are shipped via freight carriers, but we reserve the right to use any major carrier. The delivery company will generally contact you prior to delivering your item(s) to schedule the delivery with you. Unless you paid the optional lift gate fee (shown above the 'Add to Cart' button on product pages), you will be responsible to get the item(s) off the truck upon delivery.

Shipping to the Outer USA & Internationally

Typically we don't ship internationally or to the outer USA, but feel free to contact us for an exception and shipping quote.

Freight Shipping: Lift Gate vs. Curbside Delivery

There is often confusion about how freight works and how lift gate deliveries work. Freight is used only when shipments are 120LBS or higher or over sized. I want to make sure that everyone understands how the freight shipments work. The standard shipping is basically called "curb-side delivery" and that is what we use on all our freight shipments.The delivery company will contact you to schedule a delivery appointment for residential customers. Usually you will get a call a day or two ahead of time or at least be given a three to four hour window. The truck will normally pull up to the curb and if the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi truck. A lift gate is just a hydraulic lift that is attached to the back of a truck that can lower freight to the ground.That being said, sometimes the drivers will help but they are not obligated in any way to help. There is no guarantee that the truck will come with a lift gate unless you order a lift gate delivery for an additional charge. The charge for a guaranteed lift gate varies by product or manufacture. We have seen it as low as $25.00 and as high as $125.00.These deliveries will be made with a full size Semi-Truck ranging from 20 to 53 feet in length. It WILL NOT be a box truck like a UPS or FedEx truck. We cannot request a certain length of truck for final delivery, so please assume it will be a long truck. The driver is only obligated to deliver curbside at the end of your driveway, it will be your responsibility from there.Most drivers will deliver to accommodate you up your driveway if they can drive up and turn around but it is up to them to decide that. If you have a driveway or live on a road that is not accessible for a freight truck then you will need to meet the driver at the next nearest point.We get the question all the time from people "how does the delivery company expect residential customers to get the freight off the truck?" The answer is: they expect you to pay for a lift gate delivery. One thing you don't want to do is have a truck come out and try to deliver with out a lift gate and then not have a way to get it off the back of the truck. If you can't get the freight off the truck then there will be a re-delivery fee on top of the full retail lift gate fee. Unfortunately the freight companies have us stuck between a rock and a hard place. Our recommendation is to just get the lift gate delivery unless you have a way to unload the freight. If the freight company shows up with a lift gate even though you did not order it, DO NOT use the lift gate service, even if the driver says its okay. They will bill you $100+ for the lift gate service even though you did not order it or need it.We found a couple video's below to help explain about what lift gate, curbside, and freight deliveries are about. If you have any questions at all about deliveries, its best to ask about them before you order.

*Please note: In some area's freight companies may require lift gate delivery for liability reasons.